Professional Engineering Services
Bitcentral offers a comprehensive set of professional engineering services specifically designed to meet the needs of the local broadcaster, regional media group and national news provider.
Bitcentral services are provided as part of an initial implementation or as a follow-on service designed to identify inefficiencies in existing workflows and technology. You’re in good hands with our on-staff trainers, field engineers and engineering professionals who possess in-depth knowledge of the workflow challenges faced by broadcasters and the latest solutions to tackle those challenges. When paired with Bitcentral’s feature rich products these services can bring about a positive, profitable and profound change to any media organization.
Once deployed and operational, the system typically requires little or no direct interaction or support from local personnel. The highly reliable infrastructure coupled with periodic monitoring and user access to a 24/7/365 technical support hotline ensures that the system is always available for use.
Our main support group is located in Newport Beach, CA, but we also have engineering and support groups located across the country. Some of the features of the end-to-end maintenance and support plan are as follows:
100% human support – make a call, speak with a person
24-hour, 7-day per week, 365 days per year toll-free telephone support
Extended equipment coverage
Software updates within current release level
Provided as part of all installations or system implementations every customer is assigned with a dedicated project manager who stays with them to implementation and beyond.
Analysis of current workflow habits, content sources and technology infrastructure plus recommendations on technology tools, workflow processes and reallocation of current station resources.
Projects are scoped out to determine complexity and then the customer is provided with a comprehensive proposal including any network changes.
Comprehensive technical discovery process to define the parameters of implementation, including: defining interfaces to legacy systems, the physical plant user base.
Full-time team of industry expert trainers that will work with the customer’s staff to train all users and operators of the system. Training subject matter to be included: