Going Above And Beyond For Our Customers, For Over 16 Years

Committed To Excellence

We Take Care Of You

  • Customer portal to track all open an closed cases
  • Daily updates and interaction on all open cases until closure
  • Immediate assistance on every call placed to our support team
  • Closed case notification email which defines the problem and final resolution

The Numbers Do The Talking

100% Closed Case Customer Satisfaction for Over 12 Months (April 2016)

Over 80% First-Call Resolution (Industry Average: <60%)

Highly specialized, 24/7/365 US-based human support in English, Spanish and French. With a relentless commitment to quality support, we don’t rest until we’ve exceeded your expectations.

Bitcentral Support includes:

  • First line support team
  • Systems Operations Level 2 support team
  • Implementation & training
  • Hardware specialists
  • Responsive research & development
  • Award-winning Eagleye™ proactive solutions monitoring

Support Team

Meet the Bitcentral Support team; delivering superior 24/7/365 service and support from our corporate headquarters in Newport Beach, California. If you ever need help, one of these fantastic people will be on the other end.
Cornel Archer - Bitcentral Tech Support Engineer

Cornel Archer

Tech Support Engineer
Andrew Connolly - Bitcentral Tech Support Engineer

Andrew Connolly

Tech Support Engineer
Rich Hardy - Bitcentral Senior SysOps Specialist

Rich Hardy

Senior SysOps Specialist
Roger Luetkenhaus - Bitcentral SysOps Specialist

Roger Luetkenhaus

SysOps Specialist
David Perkins - Bitcentral Director of Client Services

David Perkins

Director of Client Services
Rafael Ruiz - Bitcentral Tech Support Engineer

Rafael Ruiz

Tech Support Engineer
Alfonso Urias - Bitcentral Tech Support Engineer

Alfonso Urias

Tech Support Engineer
Juan Vizcarra - Bitcentral Tech Support Engineer

Juan Vizcarra

Tech Support Engineer
Jason White - Bitcentral Tech Support Engineer

Jason White

Tech Support Engineer
Nancy Wong - Bitcentral Tech Support Engineer

Nancy Wong

Tech Support Engineer

Need help now? Call 800.272.4004 or Open a support ticket here