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Bitcentral’s Response to COVID-19

Bitcentral has a Business Continuity Plan that is reviewed regularly, however, in light of the evolving COVID-19 situation, we have completed a specific pandemic assessment and put in place a go forward plan. In order to deliver on our corporate promise of providing Peace of Mind to our employees and customers, we are taking the stance of being overly sensitive and responsible to everyone’s health and well-being.

Bitcentral is monitoring the status and implications of COVID-19. We are ready to react quickly as new information or CDC guidelines are released, and have put a contingency plan in action to ensure restoration of critical processing and all essential production affected by COVID-19. To ensure the prevention of any interruption of support from Bitcentral, our business processes and preparedness allow for support and services to be performed remotely (i.e. from employees’ homes) over the internet.

Bitcentral additionally has capabilities to continue supporting system roll-outs, migrations and upgrades remotely. Any customer needing to change or verify dates for future installations should contact us by emailing: ipmteam@bitcentral.com

Our support team continues to be available 24/7 for our customers without interruption and can be reached by emailing: support@bitcentral.com or calling (800) 272-4004.

 

ABOUT BITCENTRAL

We are Bitcentral—one of the video industry’s most trusted and innovative software providers. For more than 20 years, we have helped the biggest names in broadcasting create workflows that maximize the value of media. With our industry-changing solution FUEL™, we’re bringing our innovative approach to video to the digital world to create an innovative curation process—and an extraordinary viewing experience. In addition to FUEL, we are part of everyday news operations with our Core News™ solution, the No. 1 news production platform in the U.S. reaching millions every day, and Central Control™, which provides a flexible toolset for master control operation with modules to execute all the processes that converge into playout. Bitcentral is based in Newport Beach, California, and its Latin America headquarters is in Mexico City. Schedule a demo today with a Bitcentral expert to see how FUEL is revolutionizing digital streaming for the present and the future. Learn more at www.bitcentral.com.