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Job Opening

Migrations Operations Specialist

SENIORITY LEVEL

Full-time with Benefits

INDUSTRY

Broadcast and Technology

EMPLOYMENT TYPE

Full-Time

DEPARTMENT

Development

JOB FUNCTIONS

As customers buy or upgrade Bitcentral solutions, they have a need to migrate metadata and assets from other archive systems into Bitcentral or from an older Bitcentral system to a newer system. A migrations specialist will work with customers and other team members to configure and/or customize Bitcentral tools for migration, as well as install, run and monitor migrations.

ESSENTIAL DUTIES & RESPONSIBILITIES:

PLANNING:

  • Work with a cross-functional team in planning, evolving and implementing a migration product
  • Building, editing, prioritizing, and maintaining the team’s migration backlog

EXECUTION:

  • Work with Customer and Account Relationship Manager to gather migration details and analyze new migration sources
  • Responsible for migration tools setup at customers site, migration initiation and tracking progress towards migration completion
  • Daily triage of any migration issues, troubleshoot issue, timely escalation of issues and follow up

INSPECT AND ADAPT:

  • Responsible for developing and maintaining appropriate tracking and reporting of migration product performance post-launch to evaluate future migration product(s) pricing
  • Works across teams to define and implement improvements that will increase the velocity and quality of the migration program
REQUIRED EXPERIENCE & QUALIFICATIONS

WHAT YOU’LL NEED:

  • Ability to learn, evaluate and utilize tools and internal applications
  • Proficient technical knowledge of Microsoft SQL, AWS, certs, putty
  • Familiarity with video formats and analysis of videos
  • Exceptional communication skills, analytical and trouble shooting skills
  • Ability to multitask (working with multiple customers at one time)
  • Team oriented and highly motivated
  • Ability to thrive in a small, dynamic environment
  • Proactive approach and feels sense of ownership to ensure customer’s success
  • Ability to think creatively about solutions

EDUCATION AND/OR EXPERIENCE:

  • BS or Associate degree in Computer Science, Management Information Systems or 3 years in related field
  • Familiarity with TV stations and media workflows a plus
  • Analytical approach to narrowing down potential problem scenarios and resolutions
  • Familiar with large data sets and file movement principles in media management

BENEFITS:

  • 401(K)
  • 401(K) Matching
  • Medical, Dental, Vision
  • Other types of voluntary benefits (FSA, Short Term Disability and much more)
  • Floating holiday
  • Sick pay
  • Vacation
  • Paid Holidays

ABOUT BITCENTRAL:

Founded in 2000, Bitcentral is a software company that provides efficient media workflows and customized solutions to maximize the value of video content. Our Core News™ solution is the No. 1 news production platform in the U.S. reaching millions every day. More than 1,000 broadcast operations worldwide rely on Bitcentral’s news production and master control automation software supported by 24/7/365 white glove customer support team. Bitcentral customers include CNN, Fox, Hearst, Nexstar and Allen Media to name a few. More recently with the launch of ViewNexa™, we are able to target and deliver personalized content across digital platforms (OTT, web, apps, mobile devices), social media and syndication partners.

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