Bitcentral Opens New Client Services Center

Jul 01 2011

News Workflow Innovator Continues Expansion with Idaho strong Customer Care Office

NEWPORT BEACH, CA. – JULY , 2011 — Bitcentral, dedicated to transforming the way TV news is gathered and shared, is expanding its U.S. footprint by opening a satellite office in Hailey, Idaho, to handle growing customer care needs.

Bitcentral’s vice president of client services, Lee Roquet, will be based there, along with the new director of IT, Heath Schexnider and a small but growing team of customer service professionals.

“In today’s competitive environment, and due to our aggressive growth plans, we are investing in upgrading our service delivery resources and quality capabilities,” said Gary Coats, Bitcentral’s chief operating officer. Coats will also spend time each month at the Hailey office.

Bitcentral has experienced exponential growth in sales of its core products during the last 18 months, including purchases of the Precis workflow solution and the Oasis media archiving and management system. Precis fits into existing newsroom systems to streamline production processes and provide a simplified “no barriers” workflow. Oasis’ latest features include enhanced rights management and the ability to limit content duplicates that may clutter up station archives.

The company’s latest product, Bitcentral Create™, empowers journalists to edit their stories within most popular broadcast video formats, on conventional computers and without installing a full editing client. Journalists create multiple versions that can be easily distributed to various news platforms.

The professionals in this satellite office may be reached by calling Bitcentral’s main office in Newport Beach at 949-253-9000.