Get Support for All Our Media and Broadcasting Software Solutions

Our in-house team of media and broadcast software specialists are here to help, every day and hour of the year. With the highest customer satisfaction ratings in the industry, you know you’re in good hands.

Get Help +1.800.272.4004

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SOFTWARE SUPPORT WHEN YOU NEED IT

Every member of our support team has deep knowledge of media industry workflows and standards related to our software and system integrations. We help you with everything from troubleshooting and break-fix to training and monitoring – and provide root cause analysis on all technical issues. All of this, delivered by a responsive support team dedicated to helping you run your media workflows smoothly, so you can keep your focus on delivering great stories to your audiences.

SUPPORT SERVICES

Third-Party Software Support

Post-Sales Support

Site Installs

Root Cause Analysis

Break-Fix

Reporting

Training

Monitoring

WHAT CUSTOMERS ARE SAYING ABOUT BITCENTRAL

“The issue was handled promptly and all questions were answered. All I can hope for with a support call.

Nexstar Broadcasting Group : KOZL

“I continue to be impressed with your proactive support and monitoring of our systems. It's the best I've ever seen.

Nexstar Broadcasting Group : WATN

“David Kelly was GREAT! He's my new best friend in California! He patiently walked me through what I needed to do after he solved the problem and got my Precis/Premiere Pro working again. Bitcentral has the NICEST most PATIENT tech support with whom I've ever engaged. The individuals never rush or make you feel like an idiot because you aren't computer fluent--which I'm not so I very much appreciate that. I love Bitcentral! Thank you, David!

Nexstar Broadcasting Group : WDAF

“Lawrence is the fastest Tech in the West! Give that guy a raise!

Nexstar Broadcasting Group : WDAF

“Lawrence was extremely helpful in troubleshooting my problem. Bitcentral support drills down the issue and comes with the solution!

Raycom Media : WBRC

“The problem was resolved in under an hour. Thanks for all your help and keep up the great work!

Scripps Network : KGUN

“Rafael and the Bitcentral team were able to take care of my issue. As usual, they were extremely helpful and quick to get my issue resolved.

Sinclair Broadcast Group : WPMI
OUR PROCESS

Peace of Mind in 6 Steps

Connect

Our pre-sales team engages with your staff to learn what you need to deliver superb usability and performance.

Let Go

Our expert technical engineers implement the solutions and train your team on-site.

Lean Back

A dedicated account relationship manager is your go-to partner for quick resolutions and long-term success.

Exercise

Get continued training, available through our online training portal.

Sleep

Our Eagleye monitoring software solution keeps an eye on your system 24/7 and resolves potential issues before they happen.

Relax

Day or night, our highly trained technical advisors are ready to take your call 24/7/365.

SUPPORT SOLUTIONS

Eagleye

Eagleye monitoring software keeps an eye on your systems to guard against potential issues before they happen, keeping your system functional and always ready for air.

Eagleye proactively identifies problem areas before they impact production to keep your systems operating smoothly. Eagleye automatically checks on critical components of your system. If any potential issues are found, our support specialists will contact you to address the issue before it becomes a real problem.

  • Lightweight client installs run locally on your server only at scheduled times, so production schedules are not affected
  • Eagleye checks your system day and night to make sure we stay on top of issues as they occur
  • Email alerts and an interactive website keeps our team alerted to problems when and where they happen
  • No complicated network requirements. If servers can copy a file to a designated upload server with outbound internet access, Eagleye will work

LearnBitcentral

Gain access to a complete library of media software tutorials, how-to videos, and more with our industry-leading online training system, LearnBitcentral.

LearnBitcentral is a convenient way to help new hires and existing staff get up to speed on Bitcentral technology and media workflows, allowing them to be productive and efficient more quickly.

Watch video
  • Checkpoint quizzes ensure understanding of key takeaways
  • Software analytics give managers insights on usage, progress, and quiz performance stats
  • Minimizes the cost of the software learning curve for new-hire training
  • Users can return to videos at any time to review a specific workflow
  • Continually updated with new training videos as features are released

SCHEDULE A DEMO

Let’s Get Started

Bring efficiencies to your media workflow. Get in touch for a free, live demo of any of our media software solutions today.

Request a demo

or simply call us at 949.253.9000