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Our friendly support team is available to help 24/7, 365 days.
Who Are We?
Bitcentral Support team members are trained on industry fundamental standards that support all software and hardware functions for Bitcentral integrations and workflows.
We specialize in providing break fix, third party software support, site installs, post-sales support, but hang our hat on providing root cause analysis on all technical issues. In addition to supporting our system, our support team provides analytical reporting on functional uses for certain workflows, post go live training, and advance remote monitoring service. These support features help keep our customer satisfaction the highest in our industry.
Service Level Agreement
Hours of Operation | 24X7 |
Support Channels | (Web support, email support 1-hour response) Immediate phone support |
Advanced Escalation Process | Immediate access to System Operations |
Support Interaction | Priority-based case interaction with 30min to daily updates within cases |
Software upgrades | Deployment planned projects coordinated by Account Managers executed by System Operations |
Proactive System Monitoring | Monitor entire HW and system performance and services |
Warranty/Replacement | Next business day shipping |
Supported Languages | English, Spanish, French, German |